Terms & Conditions

Effective Date: October 11, 2023

Please read these Terms and Conditions carefully before using our website or booking the Benagil Cave Tour from Faro.

These Terms and Conditions govern your access to and use of the tour services provided by our company.

By accessing or using our website and booking our tour, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions, you may not use our website or book our tour.

Tour Description

The Benagil Cave Tour from Faro offers a combined trip to Algar Seco, Benagil Cave from above and Marinha Beach, allowing you to experience some of the Algarve’s highlights in just one trip.

You will travel by road from Faro and participate on a “hop-on” hop-off” style tour to famous locations with an instructor and the rest of your group.

Our tour ensures ease of transportation, provides offers sun protection with a provided umbrella, and includes a waterproof bag for keeping your personal belongings dry.

Inclusions & Exclusions

The following items are included in the Benagil Cave Tour from Faro:

  • Air-conditioned vehicle;
  • Shared Waterproof bag for phones;
  • Safety jacket (on request);
  • Private lifeguard assistance;
  • Sun umbrella (on request);
  • Sun lotion (on request);

The following items are not included in the Benagil Cave Tour from Faro:

  • Snacks;
  • Lunch;
  • Snorkelling equipment;
  • Boats;
  • Kayaks;
  • Stand Up Paddleboards (SUPs)
  • Bodyboards;

Meeting Point and End Point

Meeting Point: Av. da República 18, 8000-470 Faro, Portugal (across from McDonalds next to Creparia Yummy Ice & Coffee).

Please refer to Google Maps for directions.

End Point: The activity ends back at the meeting point.

Additional Information

  • Confirmation: A confirmation will be received at the time of booking.
  • Accessibility: This tour is not wheelchair accessible. It requires you to be fit enough to walk and not be afraid of heights.
  • Transportation: The meeting point is near public transportation.
  • Health and Fitness: This tour is not recommended for travellers with back problems, pregnant travellers, individuals with heart problems or other serious medical conditions. Travellers should have a moderate level of physical fitness and swimming knowledge.
  • Group Size: This tour/activity will have a maximum of 23 travellers.

Cancellation Policy

Full Refund: You can cancel up to 24 hours in advance of the experience for a full refund.

Cancellation Deadline: For a full refund, you must cancel at least 24 hours before the experience’s start time. Any changes made less than 24 hours before the experience’s start time will not be accepted. Cut-off times are based on the experience’s local time.

Weather Conditions: This experience requires good weather. If it’s cancelled due to poor weather, you’ll be offered a different date or a full refund.

Minimum Number of Travelers: This experience requires a minimum number of travellers. If it’s cancelled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

No-Show Policy

At Algarve Beauties, we value the time and effort that both our clients and our team invest in making reservations for our tours and activities.

When a client makes a confirmed booking but fails to show up on the scheduled date and time, it not only disrupts our operations but also prevents other potential guests from enjoying our services.

Therefore, we have implemented the following policy for situations when clients do not honor their reservations:

a) Reservation Consideration:

A confirmed booking is considered to have occurred even if the client does not show up at the designated time and place.

In such cases, no reimbursement or refund will be provided.

b) New Booking Requirement:

If a client who was a no-show wishes to organise another booking for the same tour or activity, they will be required to make a full reservation with payment again.

This ensures fairness to both our clients who attend as scheduled and those who wish to rebook.

c) Reschedule Exceptions:

In very limited circumstances, Algarve Beauties may, at its discretion, consider requests for rescheduling a booking due to unforeseen and extenuating circumstances.

Such reschedule requests will be evaluated on a case-by-case basis, and the final decision will be made by Algarve Beauties.

d) Applicability:

This no-show policy applies to all our reservations, including those paid for in cash, by card, or through third-party sources.

Stripe Payments and Refunds

a) Payment Processing

We utilise Stripe as our payment processor for online bookings.

By booking the Benagil Cave Tour from Faro through our website, you agree to be bound by Stripe’s Terms of Service and Privacy Policy.

Stripe securely processes your payment information, and we do not store or have access to your credit card details.

b) Payment Confirmation

Upon successful completion of your booking and payment, you will receive a payment confirmation email from both our website and Stripe.

This confirmation serves as proof of your payment for the tour.

c) Refund Policy

i) Cancellation by You:

If you need to cancel your booking, you may be eligible for a refund based on our cancellation policy stated in Section 5 (Cancellation Policy) of these Terms and Conditions.

Refunds for cancellations made within the allowable time frame will be processed through Stripe.

ii) Cancellation by Algarve Beauties:

In the unlikely event that we need to cancel the Benagil Cave Tour from Faro due to unforeseen circumstances, such as extreme weather conditions or insufficient bookings, we will notify you as soon as possible.

If a cancellation occurs, you will be offered the option to reschedule the tour for an alternative date or receive a full refund.

d) Refund Processing

i) Timelines:

Refunds will be processed as soon as possible, but please allow for up to 10 business days for the refund to reflect in your account.

The exact timeframe may depend on your financial institution or payment method.

ii) Payment Method:

Refunds will be issued to the same payment method used for the original booking.

If for any reason a refund cannot be processed to the original payment method, we will work with you to arrange an alternative refund method.

iii) Non-Refundable Fees:

Please note that any non-refundable fees imposed by Stripe or other financial institutions during the refund process will be deducted from the refunded amount.

We are not responsible for any fees or charges applied by these entities.

e) Disputes and Chargebacks

If you encounter any issues or discrepancies regarding your payment or refund, please contact us directly using the contact information provided on our website.

We strongly encourage you to reach out to us before initiating any disputes or chargebacks with your bank or credit card company.

We will make every effort to resolve any concerns or disputes promptly and fairly.

By booking the Benagil Cave Tour from Faro and using Stripe as the payment processor, you acknowledge and agree to abide by the terms and conditions outlined in this section regarding Stripe payments and refunds.

Cash Payment

a) Cash Payment Option

In addition to online payment through Stripe, we also offer the option of cash payment for the Benagil Cave Tour from Faro.

Cash payment is accepted only at the meeting point, prior to the start of the tour.

Please note that cash payment is subject to availability and prior arrangement.

b) Currency and Exact Amount

Cash payments must be made in the local currency (Euro) and in the exact amount specified for the tour.

We do not provide change at the meeting point, so please ensure you have the correct amount ready.

c) Booking Confirmation

If you choose to make a cash payment, you are required to contact us in advance to confirm your booking.

Failure to confirm your booking may result in the cancellation of your reservation.

d) Refunds for Cash Payments

Refunds for cash payments will be provided in the same currency and in cash.

If a refund is requested due to a cancellation, it will be processed at the meeting point or through an agreed-upon method after coordination with our team.

Refunds will be made in the exact amount paid, and we will not be responsible for any currency exchange fees or fluctuations.

e) Non-Payment or Insufficient Funds

If you choose the cash payment option but fail to make the payment at the meeting point or provide insufficient funds, your booking may be cancelled, and you will not be able to participate in the tour.

In such cases, our cancellation policy will apply, and you may not be eligible for a refund.

By choosing the cash payment option and participating in the Benagil Cave Tour from Faro, you acknowledge and agree to abide by the terms and conditions outlined in this section regarding cash payments.

Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us at algarvebeauties@gmail.com or via our contact page.

Last Modified: October 11, 2023

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